Telnet Magic FAQ (Frequently Asked Questions)
This page contains answers to
frequently asked questions. Use this page to help find
answers to your questions. If you can't find the answer
to your question, please e-mail your question to support@sdisw.com or fill out the Quick Contact Form.
Installation
Questions and Answers
What causes "An error occurred during the move data process
-113" during installation?
This error comes from InstallShield which we use to package our
product. This message may appear when other applications are running
while you are installing Telnet Magic. You must close all other
applications prior to installing Telnet Magic. Close all other
applications and try the install again.
If closing all other applications fails, the circumvention is to unzip the Telnet Magic self-extracting
file using a zip utility. Unzip the Telnet Magic
self-extracting file to a temporary folder and then execute the
setup.exe program to start the installation wizard.
If this does not work for you, please send an e-mail to support@sdisw.com or fill out the Quick Contact Form.
Please include your telephone number.
(Return to index.)
What causes "An error occurred during the move data process
-623" during installation?.
This error comes from InstallShield which we use to package our
product. This message appears when other applications are running
while you are installing Telnet Magic. You must close all other
applications prior to installing Telnet Magic. Close all other
applications and try the install again.
If this does not work for you, please send an e-mail to support@sdisw.com or fill out the Quick Contact Form.
Please include your telephone number.
(Return to index.)
Can Telnet Magic be installed on a network server?
Yes, Telnet Magic can be installed on a
network server and used by multiple users. See the License Agreement for licensing requirements
and review "Using Telnet Magic on an Intranet
(Network)" in the "How to..." section of the
Telnet Magic help file for instructions on configuration.
(Return to index.)
Can Telnet Magic be installed on Windows Terminal Server/Citrix MetaFrame?
Yes, Telnet Magic runs on Windows Terminal Server (Windows NT Server
5.0 Terminal Server Edition and Windows 2000 Terminal Services) and on
Citrix MetaFame. Telnet Magic configuration is handled in the same manner
as when installing Telnet Magic on a network server used by multiple users. See the License Agreement for licensing requirements
and review "Using Telnet Magic on an Intranet
(Network)" in the "How to..." section of the
Telnet Magic help file for information on configuration.
(Return to index.)
License Code Problems and Solutions
The license
code is not valid for this release.
The license code you entered is for an older release of Telnet Magic.
The license code is generated for a specific release and will not
function with newer releases of Telnet Magic. (How else could we get
you to pay for upgrades?)
The product release level is three digits separated by periods, for
example, 2.3.0. The license code only checks the first two digits, so
a license code created for 2.3.0 will work with releases 2.3.1 through
2.3.9. However, if you try to use it with release 2.4.0 or higher you
will get the above error message.
If you have purchased a maintenance contract, upgrades are free.
Send an e-mail to sales@sdisw.com
with your current "licensed to" name and the new release
level and you will be e-mailed a license code for the new release.
If you do not have a maintenance contract, you may purchase an
upgrade or you may download the release level that works with your
license code. Product downloads can be found on the Customer
Downloads page.
(Return
to index.)
The 'License code' field is incorrect.
The 'License code' files contains a
typographical error. Make sure the license code is all in upper case
and that all the characters are correct.
(Return
to index.)
The 'Licensed to' field is incorrect.
The name in the "Licensed to" name does not match the
name encrypted into the license code. The "Licensed to" name
is incorrect or contains a typographical error.
1. The "Licensed to" name is case sensitive make sure all
letters are in the correct case.
2. Make sure the "Licensed to" name has the correct
number of spaces.
3. The "Licensed to" name and license code are issued in
pairs. The "Licensed to" name must correspond to the license
code you received.
(Return
to index.)
Common
Connection Problems and Solutions
Can I connect to another PC running Windows?
Yes, it is possible use telnet to connect a Windows
system to another Windows system and gain access to the command
line. It is not possible to gain access to the Windows GUI. The
requirements are as follows.
- Both computers must be connected to the Internet
or on the same network.
- The computer you wish to connect to must be
running a telnet server. Windows XP Professional and Windows 2000
Professional come with telnet servers. Use the following
instruction to start the telnet server:
| Windows XP Professional |
Start, Control Panel, Administrative
Services, Services, Double click on the Telnet service, on
the General Tab specify the Startup type and then start the
service. |
| Windows 2000 Professional |
Start, Settings, Control Panel,
Administrative Tools, Services, Double click on the Telnet
service, on the General Tab specify the Startup type and
then start the service. |
If the PC is running another version of Windows,
you will have to purchase a telnet server application to run on
the PC.
- You must turn off NTLM authentication on the
Windows system running the telnet server because TN3270 Plus does
not support NTLM authentication.
| Windows XP Professional |
(Open a command prompt and
enter tlntadmn config sec=-ntlm) |
| Windows 2000 Professional |
(Open a command prompt and
enter
tlntadmn
3 *Display/change registry settings
7 *NTLM
Y *Do you want to change this value?
0 *Turns NTLM off
Y
0
0 |
- Connect TN3270 Plus. You need the IP address of the Windows PC
running the telnet server. Use port 23 and terminal type VT100.
You will be prompted for a username and password. The username and
password must be defined on the Windows PC you are connecting to.
(Return
to index.)
My hard drive crashed. Where can I download Telnet Magic?
If you still have your license code, you can
download Telnet Magic from the web site. The license code is release
dependent for the first two digits of the version level. For example,
a license code for release 2.2.0 will work for releases 2.2.0-2.2.9
but it will not work with release 2.3.0, so you need to download the
correct release.
If you were running the current release, download
and install the evaluation version from our Telnet Magic Evaluation Download page and enter your license code.
If you are running an older release, you can
download and install that release from the Telnet Magic Customer Downloads page and enter your license code.
If you no longer have your license code, please send
an e-mail to sales@sdisw.com.
Please include the Company name and address, your name and the name of
the person that purchased Telnet Magic so that we can find you in our
customer data base.
(Return
to index.)
How do I enter a telephone number into Telnet Magic?
You cannot enter a telephone number
into Telnet Magic. Telnet Magic does not support a direct
dial connection to a host computer. Telnet Magic connects
to a host computer via TCP/IP using the Internet or an
intranet as the communication link. As an example, SDI
employees use Telnet Magic to connect via the Internet to
our IBM mainframe. To connect:
- The user establishes an Internet
connection through their ISP.
- Starts Telnet Magic and enters the
IP address of the mainframe in the Connect to Host dialog box and clicks the Connect
button.
- The connection is made across the
Internet to TCP/IP running on the mainframe.
(Return
to index.)
Failed to Create New Socket
This problem occurs because Telnet Magic
can not find TCP/IP. The problem is usually caused by one
of the following:
- If you are using America Online
(AOL) to connect to the internet, the problem is
caused by using the 32-bit version of Telnet Magic
with the 16-bit version of AOL or the 16-bit
version of Telnet Magic with the 32-bit version of
AOL. The solution to this problem is to run
either the 16-bit version of both products, or
the 32-bit version of both products.
- To find out which version
of AOL is running, go to the AOL Help
menu and click on About
America Online:
- The 32-bit version
says "American Online for
Windows 95"
- The 16-bit version
says "America Online for
Windows"
- To find out which version
of Telnet Magic is running, go to the
Telnet Magic Help
menu and select About
Telnet Magic... The About TN3270
Plus dialog will say 16-bit or 32-bit.
- You do not have TCP/IP installed
on you computer.
To install TCP/IP on Windows 95,
click "Start" button and select
"Help." In the "Help" dialog
click on the index tab and then type
"TCP" in the first edit box. In the
second edit box click on "installing"
under "TCP/IP protocol." Follow the
instructions for installing TCP/IP.
To install TCP/IP on Windows 98, open the Network
dialog box by clicking the Start button, pointing to Settings,
clicking Control Panel, and then double-clicking Network.
In the Network dialog box,
click on the Add button. In the Select
Network Component Type dialog box, select Protocol
and click on the Add button. In the Select
Network Protocol dialog box, select Microsoft in
the Manufacturers list and then select TCP/IP from the
Network Protocols list and click the OK button.
Windows 3.1x
does not come with TCP/IP so you must obtain a
TCP/IP program (usually called Winsock) or use
America Online or a similar service. Most
Internet Service Providers (ISPs) provide a
Winsock program to their Windows 3.1x users.
(Return
to index.)
Host
www.xxx.yyy.zzz Is Unreachable
This message is normally caused by one
of the following:
- You are not connected to the
Internet. You must make your connection to the
internet before using Telnet Magic to connect to a
host computer. If you are an America Online (AOL)
user, you must connect to AOL and login
before trying to connect using Telnet Magic.
- There is a problem on the Internet
and currently there is no route to the host
computer. Try again later.
- If the IP address in the message
is incorrect, then you have the wrong "Host
Name:" in the Telnet Magic "Connect to
Host" dialog box.
- You have the incorrect port number
specified in the "Connect to Host"
dialog box.
- If you are using WinGate to share
a modem between computers, you must specify the
WinGate IP address (normally, 192.168.0.1) in the
"Host Name:" edit box in the TN3270
Plus "Connect to Host" dialog instead
of the host computer IP address or name.
(Return
to index.)
Host www.xxx.yyy.zzz port nnn Is Unreachable: Socket error
0: WSAEUNDEFINED
You are attempting to connect to an Internet host address and your
computer is not connected to the Internet.
(Return
to index.)
Host hostname port nnn Is Unreachable: Socket error 10022:
WSAEINVAL
This message is normally caused by one
of the following:
- The hostname specified in the Host Name edit box of the Connect
to Host dialog box (Host, Connect...) is not valid.
The Host Name should be the dotted IP address or the DNS name of the
host computer. Every computer on the Internet has an IP address that
looks something like this "128.228.1.20". To make this address
easier to remember, the IP address may be registered and assigned a DNS
name. For example, acmecomputer.com. When someone tries to connect to
acmecomputer.com a DNS server on the Internet translates that to
128.228.1.20. In this example, either acmecomputer.com or 128.228.1.20
could be used as the host name.
Think of the host name as the address of the host computer. It tells
Telnet Magic where the host computer is. You need to find out what the
host name or IP address is for the computer you want to connect to. Try
talking to the network administrator at the host computer site if you
are unsure.
- On an intranet (internal network), you may need to make an entry in the Windows
"hosts" file to equate
the hostname to the IP address.
You will find the Windows hosts file here:
| Windows XP |
c:\windows\system32\drivers\etc\hosts |
| Windows 2000 |
c:\winnt\system32\drivers\etc\hosts |
| Windows 98/ME |
C:\Windows\hosts |
This file should contain an entry that looks something like
this.
192.168.1.5 hostname
Where:
hostname is the hostname from the error
message.
192.168.1.5 is the IP address
of the host on your network.
(Return
to index.)
Session x:
Socket
Error 10060: WSAETIMEDOUT
This message means that Telnet Magic has
sent communication to the host computer and the host
computer did not respond before the end of the timeout
period. The timeout period is monitored by the Windows
socket, when the end of the timeout period is reached the
Windows socket indicates the error to Telnet Magic and
Telnet Magic reports the error.
This message is normally caused by one
of the following:
- You have the incorrect IP address
or Host Name in the "Connect to Host"
dialog box.
- You have the incorrect port number
specified in the "Connect to Host"
dialog box.
Try pinging the host computer to see if
it is responding. You can do this with Telnet Magic
(Internet, Ping...) or you can do this from the MS-DOS command prompt
(Start, Programs, MS-DOS Prompt) by entering "ping hostname" or
"ping IP address" on the command line.
If Ping times out, there is a problem at the host. Talk
to a network administrator at the host site and see if
they can help you.
(Return
to index.)
Session x: Socket
Error 10061: WSAECONNREFUSED
- The remote system rejected your attempt to connect with it, either
because no server is listening on the specified port or it's unable
to accept any additional connections. Verify you are using the
correct port number and then contact the Network Administrator at
the host computer site.
- You have specified "localhost" as the Host Name in the
Connect to Host dialog box. "localhost" is the host name
of your PC. Replace localhost with the Host Name of the computer you
wish to connect to.
The Host Name should be the dotted IP address or the DNS name of the
host computer. Every computer on the Internet has an IP address that
looks something like this "128.228.1.20". To make this address
easier to remember, the IP address may be registered and assigned a DNS
name. For example, acmecomputer.com. When someone tries to connect to
acmecomputer.com a DNS server on the Internet translates that to
128.228.1.20. In this example, either acmecomputer.com or 128.228.1.20
could be used as the host name. Think of the host name as the address of the host computer. It tells
Telnet Magic where the host computer is. You need to find out what the
host name or IP address is for the computer you want to connect to. Try
talking to the network administrator at the host computer site if you
are unsure.
(Return
to index.)
Session
x disconnected by host www.xxx.yyy.zzz.
This message is the result of a
disconnect command received by Telnet Magic.
This message is normally caused by one
of the following:
- The host computer disconnected you
due to inactivity or technical problems.
- If you are using an Internet
connection
a.) Your ISP disconnected you due to inactivity or
technical problems.
b.) You were disconnected from your ISP due to
technical problems. For example, if you manually
disconnect your ISP while Telnet Magic is
connected a host computer you will get the
"Session x disconnected by host"
message.
- There is problem on a firewall,
proxy server or router along the connection
route.
(Return
to index.)
General Questions and Answers
Can I display multiple sessions in multiple windows so that I can
see more than one session at a time?
Yes, most users start multiple sessions in one
Telnet Magic window and use the toolbar buttons to switch from one
session to another. This does not allow you to view more that one
session at a time. If you want to be able to see more than one session
at a time, start Telnet Magic multiple times. Each time you start
Telnet Magic you create a new window. You may then connect one or more a sessions in
each window.
Release 2.3
and above
You can set the "Start each session in a new
window" option (Setup, Preferences..., Start each session in a new
window) to indicate you want each new session in a new window. TN3270
Plus will open a new Window for each new session you connect. You many
also specify the "Start in a new window" option for specific
sessions. (Setup, Sessions..., Setup Items = Host, Start
in a new window").
(Return to index.)
IKT00405I SCREEN ERASURE CAUSED BY
ERROR RECOVERY PROCEDURE ***
The host sent a data stream that is not supported by
3278 terminal emulation. Change your terminal type from 3278 to 3279
In release 2.2 and below (Host, Connect...,
Terminal Type = 3279).
In release 2.3 and above (Host, Connect..., Advanced
button, Setup Items = Terminal, Terminal Type = 3279).
(Return to index.)
When I try to
run Internet, Ping..., I get a message
saying ICMP.DLL not found.
If your are running Windows 95, this
problem is caused by not having the Microsoft TCP/IP
protocol stack installed, or installed incorrectly.
Reinstall the Microsoft TCP/IP protocol from your Windows
95 CD or diskettes.
(Return to index.)
How do I
setup Telnet Magic so it connects to the same host every
time it is started?
There are two ways to automatically
start a session when Telnet Magic is started:
- Set the "Connect at
Startup" option on for the session.
- Include the session name on the
Telnet Magic command line.
"Connect at Startup"
option:
- Open the Setup
menu and select Sessions...
- In the Session Setup dialog box, click on the Connect
at startup check box.
- You may set this option on for
multiple sessions and each session will connect
when Telnet Magic is started.
Include the Session Name on the
Command Line:
You can include a session name on the
command line when Telnet Magic is started.
C:\Program Files\SDI\TN3270
Plus\TN3270.exe “session_name”
When the session name is included,
Telnet Magic connects to that session when it starts. For
example:
C:\Program Files\SDI\TN3270
Plus\TN3270.exe “P/390 27x132”
Where:
“P/390
27x132” is the session name.
Tips:
- The session name is case
sensitive.
- If the session name contains
any spaces, it must be enclosed in double
quotes as in the example above.
(Return
to index.)
Is there a
Macintosh version of Telnet Magic?
Telnet Magic only supports Windows 3.1x,
Windows 9x, ME, NT 2000 and XP. We currently have no plans to
support the Macintosh, but if we get enough inquires we
will look into it. If you have an interest in a version
of Telnet Magic for the Macintosh, please fill in the form
on the Additional
Operating System Support page
or send an e-mail to support@sdisw.com.
(Return to index.)
How
do I type the EBCDIC logical not sign (¬) into a
terminal session?
Release 2.07 and above
In release 2.07, you can assign any
character to any keyboard and/or mouse button combination
you wish. The following example assigns the logical not
sign (¬) to the shift key plus the number 6 (shift+6).
- Open the Setup
menu and select Keyboard...
- In the Session
Setup
dialog box, click the Configure...
button.
- In the Keyboard
Setup
dialog box, select "Characters" in the
"Function Group" drop-down list box.
- In the Function list
box, scroll down to the logical not sign,
"¬ (172, 0xAC)" and select it.
- Click the Add
Key...
button.
- In the Type
Key
dialog box, hold down the shift key and press the
number 6. The edit box should display
"shift+6."
- Click the Retry
button to correct an error and click the OK
button to make the assignment.
- In the Keyboard
Setup
dialog box, click the OK button.
- In the Session
Setup, dialog box, click the OK
button.
Release 2.05
(Build 4/15/99 or newer)
- Open the Setup
menu and select Keyboard...
- In the Session
Setup
dialog box, click the "Logical not sign (¬)
for caret (^) check box.
- Click the OK
button.
Release 2.05
(Builds 12/04/98 to 2/12/99)
The EBCDIC logical not sign (¬) can be
typed into 3270 and 5250 terminal emulation sessions by
holding down the shift key and pressing the character 6 (shift+6).
(Return to index.)
Is
it possible to change the character assignment for a
keyboard key? I want to make the decimal point key on the
numeric keypad enter a comma instead of a decimal point.
Release 2.07
In release 2.07, you can assign any
character to any keyboard and/or mouse button combination
you wish. The following example assigns a comma to the
decimal point key on the numeric keypad (Num.).
- Open the Setup
menu and select Keyboard...
- In the Session
Setup
dialog box, click the Configure...
button.
- In the Keyboard
Setup
dialog box, select "Characters" in the
"Function Group" drop-down list box.
- In the Function list
box, scroll down to the comma, ",
(44, 0x2C)" and select it.
- Click the Add
Key...
button.
- In the Type
Key
dialog box, insure num lock is on and press the
decimal point on the numeric keypad. The edit box
should display "Num." (That is
"Num" followed by a decimal point.)
- Click the Retry
button to correct an error and click the OK
button to make the assignment.
- In the Keyboard
Setup
dialog box, click the OK button.
- In the Session
Setup, dialog box, click the OK
button.
Release 2.05
(Build 01/26/99 or newer)
It is possible to assign a script to a
keyboard key. The script can type any text you desire.
For example the following script types a comma.
* CommaScript.txt
type ","
exit
To assign this script file to the
decimal point key on the number keypad:
- Open the Session
Setup
dialog box (Setup, Sessions...).
- In the Setup Item
list box, click on Keyboard.
- Click on the Configure....
button.
- Insure the numeric
lock light (under Num) is green. If it is not,
click on the the Num key button to turn it on.
Then press the escape key to clear the selection.
- Click the decimal
point key on the numeric keypad.
- In the Key Function
list box, click on RunScript, enter the name of
your script in the Select Script File
Name
dialog box and click the open button..
- Click the OK button
in the Keyboard Map Setup dialog box.
- Click the OK button
in the Session Setup dialog.
(Return to
index.)
What
screen fonts are available in Telnet Magic?
Telnet Magic can use any of the fixed-pitch
fonts installed on your Windows system. In a fixed-pitch
font, all the characters in the font are the same width.
In a variable-pitch font, different characters have
different widths. For example, a "W" is wider
than an "i". A fixed-pitch font is required to
align the characters in the columns on the emulated
screen.
Try using Courier New with the style set to bold. This
creates a clear readable screen on most monitors at most sizes. Select
the font size in the font selection dialog (Setup, Display, Change...
button) rather than resizing the terminal Window. Telnet Magic may
"stretch" or "compress" the font as you resize the
Window. If the aspect ratio of the window is different than that of the
font the font may look distorted. Choosing a specific font size avoids
this problem.
Many users like the following fonts. They are free and work well with Telnet Magic.
| Font |
Size |
Sample Telnet Magic display |
ProFont
bitmap
|
9 pt |
 |
|
11 pt |
 |
|
13 pt |
 |
ProFont
True Type
|
9 pt |
 |
|
11 pt |
 |
|
13 pt |
 |
The Andale mono font was a free download on the Microsoft TrueType
Core Fonts for the Web download page. However Microsoft has
discontinued that program. Andale mono can now be purchased on fonts.com
Let us know if you find other fonts you think work well with TN3270
Plus.
(Return
to index.)
Why doesn't my
3270 session display all the correct colors?
3278 terminal sessions support a limited selection of
colors, just like real 3278 terminals. To get additional colors requires
a 3279 terminal session. If you specified 3278 as your terminal type, change it to 3279 and you will get the
additional colors that a 3279 terminal supports.
In release 2.2 and below (Host, Connect..., Terminal
Type = 3279).
In release 2.3 and above (Host, Connect..., Advanced
button, Setup Items = Terminal, Terminal Type = 3270).
(Return
to index.)
How do I make print screens print in "black and white"
rather than in color or grayscale?
This is possible in Telnet Magic release 2.2 and above.
In release 2.3
Setup, Printer..., Black and White Print Screen check box
In release 2.2
Setup, Printer..., Monochrome Print Screen check box
(Return
to index.)
How do I start
a printer session?
3287 printer support was added in Telnet Magic release 2.2.
5250 printer support was added in Telnet Magic
release 2.3.
3287 printer
support handles mainframe printer sessions. 5250 pinter support
handles AS/400 printer sessions. Printer support is an optional,
additional cost feature of Telnet Magic and includes 3287 printer
support, 5250 printer support and LPD.
To start a printer session:
- Open the Host menu and click on Connect...
- In the Connect to Host
dialog box select 3270 Printer or 5250 printer as your terminal type.
- Click the Advanced... button to display the Session
Setup dialog box.
- Select Setup Items = Printer and set the desired printer
options.
- Click OK, Click Connect...
(Return
to index.)
Does Telnet Magic
have FTP support?
Telnet Magic FTP was added as an optional, additional
cost feature in Telnet Magic release 2.3.
(Return
to index.)
Does Telnet Magic
have SSL support?
SSL (Secure Socket Layer) support was added as an optional,
additional cost feature in Telnet Magic release 2.2. Telnet Magic
supports SSL version 2, SSL version 3 and TLS version 1.
(Return
to index.)
How can I limit the
number of Telnet Magic Sessions?
By default, Telnet Magic allows 9 sessions (99
sessions in 2.4 and above). You can
reduce the number of sessions by adding the following DWORD
registry entry:
HKEY_CURRENT_USER\Software\SDI\Telnet Magic\Configuration\MaximumSessions
and setting it to the maximum number of sessions you
wish to allow. Numbers from 1 to 9 (99 in 2.4 and above) are valid.
(Return
to index.)
How can I limit the
number of instances of Telnet Magic that users can start?
By default, Telnet Magic allows an unlimited number
of instances to be started. In release 2.1.7 and above, you can limit the number of
instances by adding the the following DWORD
registry entry:
HKEY_CURRENT_USER\Software\SDI\Telnet Magic\Configuration\MaxInstances
and setting it to the maximum number of instances you
wish to allow. When the maximum number of instances is reached, an attempt to start
another instance results in the last started instance being brought to the
foreground. If the value is set to zero, Telnet Magic will not start.
If the value is set to -1, any number of instances are allowed.
(Return
to index.)
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